We Love Your Questions!
Pure Chill® 2.0
Chill Zone™ XL
Pure Chill® Rechargeable
Freedom®
Pocket™
Grip Go™
How does it work?
Arctic Air Pure Chill® 2.0 uses dual cooling jets combined with Hydro-Chill® Technology that helps turn hot air into cool, moist air!
How much does it cool the air?
The change in temperature depends on external conditions and the device’s power. In high-humidity regions, the difference will be far greater than in dry and hot regions.
What size area will it cool?
Arctic Air Pure Chill® 2.0 is designed for smaller, personal spaces. It will help cool you down in your bedroom, living room, office, kitchen, and more.
How often should I replace the cooling cartridge?
It is recommended to replace the cooling cartridge every 1-3 months, depending on usage. There is no indication system that notifies you when the cooling cartridge should be replaced.
What are the LED night light colors?
Blue, Red, White, Teal, Purple, Yellow, Green, and Color Cycle.
How is it Powered?
Arctic Air Pure Chill® 2.0 uses an included USB cable.
What is the weight of the product?
Arctic Air Pure Chill® 2.0 weighs 1 lb. 11 oz.
What does the degree of cooling depend on?
The degree of cooling depends on three factors: the outside air temperature, the air humidity, and the device settings you choose. Arctic Air Pure Chill® 2.0 helps reduce the temperature of the air through evaporative cooling. The higher the temperature and the lower the humidity, the more actively evaporation occurs, and, therefore, the stronger the cooling effect. By adjusting the settings, you can choose the cooling comfort level that is right for you.
How much water does the tank hold?
Arctic Air Pure Chill® 2.0 has a 550ml water tank.
How much noise does it make?
Arctic Air Pure Chill® 2.0 is practically silent. It is no louder than your computer’s cooling fan.
What material is the cooling cartridge made of?
The cooling cartridge is made of a sponge material.
Can the LED night light be turned off?
Yes, simply press through all the color options until the night light turns off.
What are the dimensions of the product?
Arctic Air Pure Chill® 2.0’s dimensions are 6.69”(L) x 5.71”(W) x 6.30”(H).
How long will Arctic Air Pure Chill® 2.0 run?
Arctic Air Pure Chill® 2.0 can last up to 10 hours on a single fill. Run time will vary depending on speed setting, room temperature levels, and room humidity levels.
How does it work?
Arctic Air Chill Zone™ XL uses three cooling jets combined with Hydro-Chill® Technology that helps turn hot air into cold, moist air.
How much does it cool the air?
The change in temperature depends on external conditions and the device’s power. In high-humidity regions, the difference will be far greater than in dry and hot regions.
What are the speed settings?
There are 4 adjustable speed settings, low, medium, high, and turbo.
How long will Arctic Air Chill Zone™ XL run?
Arctic Air Chill Zone™ XL can last up to 16 hours on a single fill. Run time will vary depending on speed setting, room temperature levels, and room humidity levels
What material is the cooling cartridge made of?
The cooling cartridge is made of a sponge material.
Can the LED night light be turned off?
Yes, simply press through all the color options until the night light turns off.
What are the dimensions of the product?
Arctic Air Chill Zone™ XL’s dimensions are 7.48”(L) x 5.79”(W) x 11.61”(H).
What does the degree of cooling depend on?
The degree of cooling depends on three factors: the outside air temperature, the air humidity, and the device settings you choose. Arctic Air Chill Zone™ XL helps reduce the temperature of the air through evaporative cooling. The higher the temperature and the lower the humidity, the more actively evaporation occurs, and, therefore, the stronger the cooling effect. By adjusting the settings, you can choose the cooling comfort level that is right for you.
What are the timer settings?
You can set the auto-off timer for 2, 6, 8, or 12 hours.
How much noise does it make?
Arctic Air Chill Zone™ XL is practically silent. It is no louder than your computer’s cooling fan.
How often should I replace the cooling cartridge?
It is recommended to replace the cooling cartridge every 1-3 months, depending on usage. There is no indication system that notifies you when the cooling cartridge should be replaced.
What are the LED night light colors?
Blue, Red, White, Teal, Purple, Green, and Color Cycle.
How is it Powered?
Arctic Air Chill Zone™ XL uses a power adapter with a 6 ft. long cord.
What is the weight of the product?
Arctic Air Chill Zone™ XL weighs 3.99 lbs.
How does Arctic Air Pure Chill® Rechargeable work?
Arctic Air Pure Chill® Rechargeable uses Hydro-Chill® Technology that helps turn hot air into cold, moist air.
How is Arctic Air Pure Chill® Rechargeable powered?
Arctic Air Pure Chill® Rechargeable is rechargeable and can be recharged with the included USB cable.
How long will Arctic Air Pure Chill® Rechargeable run?
Arctic Air Pure Chill® Rechargeable can last up to 10 hours on a single fill. Run time will vary depending on speed setting, room temperature levels, and room humidity levels.
What material is the cooling cartridge made of?
The cooling cartridge is made of a sponge material.
Can the LED night light be turned off?
Yes, simply press through all the color options until the night light turns off.
What is the weight?
Arctic Air Pure Chill® Rechargeable weighs 1.875 lbs.
What does the degree of cooling depend on?
The degree of cooling depends on three factors: the outside air temperature, the air humidity, and the device settings you choose. Arctic Air Pure Chill® Rechargeable helps reduce the temperature of the air through evaporative cooling. The higher the temperature and the lower the humidity, the more actively evaporation occurs, and, therefore, the stronger the cooling effect. By adjusting the settings, you can choose the cooling comfort level that is right for you.
How do I know when Arctic Air Pure Chill® Rechargeable is fully charged?
The charging light will begin blinking to indicate the unit is charging. When the light remains solid, Arctic Air Pure Chill® Rechargeable is fully charged.
How often should I replace the cooling cartridge?
It is recommended to replace the cooling cartridge every 1-3 months, depending on usage. There is no indication system that notifies you when the cooling cartridge should be replaced.
What are the LED night light colors?
Blue, Red, White, Teal, Purple, Yellow, Green, and Color Cycle.
What are the dimensions?
Arctic Air Pure Chill® Rechargeable’s dimensions are 6.69” (L) x 5.71” (W) x 6.30” (H).
How does it work?
Place Arctic Air Freedom® around your neck with vents facing up. To avoid injury, vents should not be placed near or on the skin. Press the power button on the side to turn it on. The light will glow to indicate power. When you turn it on, it starts on LOW. Press the button to change the speed. Arctic Air Freedom® helps cool the air immediately around you. Do not place the unit on a flammable surface.
Is the charging cable included?
Yes, the USB charging cable is included.
What are the detachable screens made of?
The detachable screens are made of nylon mesh.
What battery type does it use?
Arctic Air Freedom® uses a lithium polymer battery.
What is the weight?
Arctic Air Freedom® weighs 0.84 lbs.
How many fan speed settings are there?
Arctic Air Freedom® has 3 settings: low, medium, and high.
How long will it run for?
When fully charged, Arctic Air Freedom® will run for 3-6 hours. Run time will vary depending on fan speed setting. For best results, fully charge the battery before first use. Do not leave unit charging overnight or for more than 4 consecutive hours.
Are the detachable screens replaceable?
Yes, you can replace the detachable screens. We recommend you replace them every 1-3 months, depending on use.
What are the dimensions?
Arctic Air Freedom®’s dimensions are 2.1” (H) X 7.72” (W) X 8.27” (H).
How does Arctic Air® Pocket™ work?
Arctic Air® Pocket™ uses Hydro-Chill® Technology to help reduce the temperature of the air around you.
How do I turn Arctic Air® Pocket™ on/off?
To turn on Arctic Air® Pocket™ press the power button on the front of the unit. To turn it off, press the power button until the unit turns off.
How do I charge Arctic Air® Pocket™?
An included USB charging cable is used to charge Arctic Air® Pocket™.
When I turn Arctic Air® Pocket™ on, why don’t the cooling jets turn on?
The cooling jets may take up to a minute to begin fully working while the device is priming.
How long is Arctic Air® Pocket’s™ runtime?
When fully charged, you can expect a runtime of up to 12 hours. Run time will vary depending on fan speed setting.
Can Arctic Air® Pocket™ stand on its own?
Simply flip out the kickstand located on the back of Arctic Air® Pocket™ and let it rest on the stand.
What battery type does it use?
Arctic Air® Pocket™ uses a lithium-ion battery.
What are the dimensions?
Arctic Air® Pocket's™ dimensions are 0.94”(L) x 3.15”(W) x 6.81”(H).
How do I fill Arctic Air® Pocket™ with water?
To fill with water, open the water fill door on the back of the unit, and carefully pour in cold water. We recommend using a pitcher to avoid spilling. Close the door when full.
How do I change the fan speed?
After you turn on the Arctic Air® Pocket™, press the power button to choose between three fan speeds: low, medium, and high.
Does Arctic Air® Pocket™ come charged?
Arctic Air® Pocket™ comes partially charged. For best results, fully charge the battery before first use. Do not leave the item charging overnight or for more than 4 consecutive hours.
How do I know when Arctic Air® Pocket™ is fully charged?
The charge indicator light will remain red to indicate the unit is charging. When the indicator light turns from red to green and remains solid green, Arctic Air® Pocket™ is fully charged.
How do you change the LED light color?
Press the button on the side of the unit to change the LED color.
How is Arctic Air® Pocket™ powered?
Arctic Air® Pocket™ is rechargeable with the included USB-C cable.
How do you store Arctic Air® Pocket™ when not in use?
Turn off Arctic Air® Pocket™ and completely empty the unit of water and store in a cool, dry location until next use.
What is the weight?
Arctic Air® Pocket™ weighs 6.08 oz.
How does it work?
Arctic Air Grip Go uses dual cooling jets combined with a powerful fan to deliver a cool and refreshing breeze.
How do I adjust the fan speeds?
Once you press the power button the fan speed will default to the high setting, press again to change to the medium setting, and again to change to low setting.
How long will it run for?
When fully charged, Arctic Air Grip Go runs up to 5 hours per charge. Run time will vary depending on fan speed setting.
How do I know when it is fully charged?
The charge indicator light will be red when Arctic Air Grip Go is charging. When the indicator light turns green, the unit is fully charged. Arctic Air Grip Go comes partially charged, but for best results, fully charge the battery before first use.
How should I store it?
Turn off Arctic Air Grip Go. Empty out remaining water, and store in a cool, dry location until next use.
What are the dimensions?
Arctic Air Grip Go’s dimensions are 2.36”(L) x 5.67”(W) x 9.94”(H).
Where do products ship from?
Nevada and New Jersey
Why aren’t the cooling jets working immediately?
The Cooling Jets may take up to 1 minute to begin fully working while Arctic Air Grip Go is priming.
Where/how do I fill the unit with water?
Open the water fill door on the back of Arctic Air Grip Go and carefully pour in cold water. We recommend using a pitcher to avoid spilling. Close the door when filled with water.
How do I charge it?
An included USB cable is used to charge Arctic Air Grip Go.
How do I turn on and switch through the LED light color options?
Press the button on the side of the unit to turn on the LED color changing light. Keep pressing the button to cycle through all 6 color options. Once your desired color is selected, stop pressing the button. To turn off the LED color changing light, simply cycle through all the color options until the LED light turns off.
How much water does the tank hold?
Arctic Air® Grip Go™ has a 75ml water tank.
What is the weight?
1 Arctic Air Grip Go unit weighs 1.53 lbs.